Lula monitors our partner stores’ service quality by tracking incidents and feedback reports provided by shoppers. To protect our customers and partners, we hold high safety standards by setting a threshold for the number of reports for all stores.
If your store has received a high volume of incident reports beyond the threshold, we may send you a warning or suspend your account temporarily or permanently. During this time, we encourage you to take the required measures to prevent further incidents from occurring.
There are several factors that can lead to account suspension. Some of the reasons include:
Too many missed orders
Product issues
Shopper complaints
Please contact us if you have any questions.
Email: support@luladelivery.com
Phone: +1 (267) 263-7197