We’re sorry to hear that you’re having issues using your tablet. We’ll work with you to fix this right away, so you can continue managing your Lula store.
If the issue persists after troubleshooting with our Customer Success Team and we discover that the issue is caused by manufacturer error, we will send a replacement tablet.
Our team will send a return label to initiate the return process for the defective device. The device must be returned to us within 7 to 10 business days. If the device is not returned within the timeframe, a $159.99 replacement fee will be deducted from your store payout.
Here are the options available for you to request a replacement tablet:
Pay through Bill.com: You can e-pay through your bill.com account. When you want to replace a tablet, please contact our team. We will create an invoice and send it to you. You can then pay the invoice and receive the tablet.
Mail a check: You can mail a check for $159 at the following address: 18 Hancock Court Voorhees, NJ 08043.
Please contact us if you have any questions.
Email: support@luladelivery.com
Phone: +1 (267) 263-7197