If the damage/defect is caused due to a defective tablet, or a Lula-related issue, Lula Convenience will send a replacement tablet free of charge within 3-5 business days.

If the damage/defect is caused by the user, there will be a $159 tablet replacement fee.

In either case, the defective tablet must be returned to Lula Convenience. Reach out to our team at support@luladelivery.com so we can assist you as soon as possible with the process for returns.

Our team will send a return label to initiate the return process for the damaged device. The device must be returned to us within 7 to 10 business days.

If the device is lost or stolen while in transit, you will not be charged a $159 replacement fee. Lula Convenience will assume responsibility for any tablets lost while in transit.

If the device is lost or stolen while in possession of the Merchant, a $159 replacement fee will be charged. Lula Convenience does not assume responsibility for tablets lost or stolen while in control of the Merchant.

Once you have realized a tablet is lost or stolen, please contact the Lula Team immediately at 267-263-7197 or support@luladelivery.com.

You can purchase a replacement tablet directly through the Lula Store Website.

You can pay through Bill.com: You can e-pay through your bill.com account. When you want to replace a tablet, please get in touch with our team at support@luladelivery.com. We will create an invoice and send it to you. You can then pay the invoice and receive the tablet.

You can mail a check: You can send a check for $159 to the following address: 18 Hancock Court Voorhees, NJ 08043.