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Order substitutions - Never miss a sale again! 🚀💰
Order substitutions - Never miss a sale again! 🚀💰
Tom Falzani avatar
Written by Tom Falzani
Updated over a week ago

Exciting news, we are now introducing Substitutions, a game-changing feature that allows stores to substitute items in live orders. This will allow stores to keep their revenue flowing and customer satisfaction high by avoiding order cancellations and having to remove items from orders.

Start substituting!

Adopt Substitutions to transform every order into a success, overcoming out-of-stock challenges and changing preferences. Join our Beta program by completing this form today!

How it works in 3 easy steps

  1. Customer Engagement: Directly engage with your customers to discuss substitutions, ensuring their satisfaction and preferences are met​​.

  2. Find the Perfect Replacement: Search for an alternative item, keeping in mind it should be of equal or lesser value than the original​​.

  3. Confirm the FInalize: Review changes and save them, remembering that these edits are final​​.

Why Substitutions?

  • Avoid Cancellations: This feature is a powerful strategy to prevent order cancellations, thus protecting your profits.

  • Customer Satisfaction: Direct engagement with customers over substitutions ensures their needs are met, enhancing their shopping experience.

  • Efficiency: The process is quick and easy, ensuring minimal disruption to your business operations.


Please feel free to contact us if you have any questions.
Email: support@luladelivery.com
Phone: +1 (267) 263-7197

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